1) Scope
This Privacy Policy describes how Cleanster (“we”, “us”, “our”) collects, uses, and shares information when you use our website, products, and services (collectively, the “Services”).
2) Information We Collect
- Account & Booking Data: name, email, phone, address, service preferences, booking history.
- Payment Data: processed securely by our payment partners (we do not store full card details).
- Communications: messages, emails, reviews, and support inquiries.
- Usage & Device Data: IP address, browser type, pages visited, timestamps, and approximate location.
- Cookies & Similar Tech: identifiers that help us remember settings and measure performance (see Cookies).
3) How We Use Your Information
- Provide, operate, and improve the Services.
- Process bookings and payments; send confirmations and reminders.
- Match you with vetted cleaners in your area.
- Communicate updates, promotional messages (with your consent), and important notices.
- Prevent fraud, secure accounts, and comply with legal obligations.
- Analyze usage to enhance user experience and service quality.
6) Data Retention
We retain information only as long as necessary for the purposes outlined in this policy or as required by law.
7) Data Security
We implement appropriate technical and organizational measures to safeguard your information. However, no method of transmission or storage is 100% secure.
8) Your Rights & Choices
Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your data, and to object or withdraw consent. To exercise these rights, contact us at the email below.
9) Children’s Privacy
Our Services are not directed to children under the age of 13 (or as defined by local law). We do not knowingly collect personal information from children.
10) International Transfers
Your information may be processed and stored in countries other than your own. We take steps to ensure appropriate safeguards where required.
11) Third-Party Links & Affiliates
Our site may include links to third-party websites and may contain affiliate links. If you click and purchase, we may earn a commission at no extra cost to you. We are not responsible for third-party content or privacy practices.
12) Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date reflects the most recent changes.