1) Agreement to Terms
By accessing or using Cleanster’s website and Services, you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree, do not use the Services.
2) Eligibility
You must be at least the age of majority in your jurisdiction and capable of entering into a binding contract to use the Services.
3) Accounts & Security
You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. Notify us immediately of any unauthorized use.
4) Bookings & Services
- Bookings are subject to availability and confirmation.
- Service scope is limited to what is specified at the time of booking unless otherwise agreed.
- We may use third-party, vetted cleaners to fulfill services.
5) Pricing & Payments
- Prices, fees, and applicable taxes are shown during checkout and may vary by location and service level.
- Payments are processed by our payment partners. You authorize us to charge the payment method provided for bookings and related charges.
6) Cancellations & Rescheduling
Cancellation and rescheduling policies (including notice windows and potential fees) will be presented during booking and/or in your confirmation. Missed appointments may incur a fee.
7) User Responsibilities & Conduct
- Provide accurate information and safe access to the premises.
- Secure valuables and disclose hazards or special instructions in advance.
- Do not use the Services for unlawful or prohibited activities.
8) Reviews & Feedback
If you submit reviews or feedback, you grant us a non-exclusive, worldwide, royalty-free license to use, display, and reproduce such content in connection with the Services, subject to our Privacy Policy.
9) Intellectual Property
All content on the site, including logos, text, graphics, and software, is owned by or licensed to Cleanster and protected by applicable laws. You may not copy, modify, or distribute without permission.
10) Disclaimers
The Services are provided “as is” and “as available.” We disclaim all warranties to the fullest extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
11) Limitation of Liability
To the maximum extent permitted by law, Cleanster and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues, arising from or related to your use of the Services.
12) Indemnification
You agree to indemnify and hold Cleanster harmless from claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or related to your use of the Services or violation of these Terms.
13) Changes to the Services
We may modify or discontinue parts of the Services at any time, with or without notice.
14) Termination
We may suspend or terminate your access to the Services at our discretion, including for violations of these Terms.
15) Governing Law
These Terms are governed by the laws applicable in your primary service location unless otherwise required by mandatory local law.